Your privacy matters to us. This Privacy Policy explains exactly what personal data okkplay collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
These cards summarize our core privacy commitments. They are not a substitute for the full policy — please read all sections below for complete details.
All data transmitted between your device and okkplay servers is protected by 256-bit SSL/TLS encryption — the same standard used by major Philippine banks like BPI and BDO. Your personal and financial information is never sent in plain text.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by okkplay at any time.
okkplay does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform and improve your gaming experience.
We use cookies to keep you logged in, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings at any time.
okkplay operates under PAGCOR regulatory oversight. Our data handling practices comply with both PAGCOR requirements and the National Privacy Commission (NPC) guidelines applicable in the Philippines.
We do not keep your data indefinitely. Retention periods are defined by legal obligations and operational necessity. Once data is no longer needed, it is securely deleted or anonymized.
okkplay ("okkplay," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the okkplay online casino platform accessible at okkplay.app (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the Platform, including all games, features, promotions, and support services.
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). It also reflects our obligations under PAGCOR licensing requirements with respect to player data management.
By using the okkplay Platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform and contact our support team to close your account.
This Privacy Policy should be read together with our Terms and Conditions and any other policies published on the Platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions on matters of data privacy, this Privacy Policy shall prevail.
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this document reflects the date of the most recent revision. We will notify registered players of material changes via email or a prominent notice on the Platform.
okkplay collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Data Category | Examples | Required? |
|---|---|---|
| Identity & Contact | Name, DOB, address, email, mobile | Mandatory |
| KYC Documents | Gov't ID, proof of address, selfie | Mandatory |
| Financial | GCash, bank details, transactions | Mandatory |
| Technical & Usage | IP address, device info, game logs | Automatic |
| Communications | Support chats, feedback, preferences | As provided |
okkplay collects your personal data through the following means:
When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or update your account settings, you provide personal data directly to okkplay.
When you access the Platform, we automatically collect technical data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and behavioral data about how you interact with the Platform.
We may receive personal data about you from third parties in the following circumstances:
Note: okkplay does not purchase personal data lists from data brokers or marketing companies. All third-party data received is strictly limited to what is necessary for regulatory compliance, fraud prevention, and payment processing.
okkplay uses your personal data for the following purposes:
To create and manage your player account, verify your identity and age (21+ requirement), process deposits and withdrawals, and provide access to all Platform features.
To fulfill our obligations under PAGCOR licensing conditions, the Data Privacy Act of 2012, and applicable anti-money laundering (AML) and counter-terrorism financing (CTF) laws. This includes conducting KYC checks, filing regulatory reports, and responding to lawful requests from government authorities.
To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
To respond to your inquiries, resolve complaints, process disputes, and provide technical assistance related to your okkplay account or gameplay.
To monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with PAGCOR responsible gaming requirements. Visit our Responsible Gaming page for more information on available tools.
To analyze usage patterns, test new features, optimize game performance, and improve the overall okkplay player experience based on aggregated and anonymized behavioral data.
To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting our support team.
Under the Data Privacy Act of 2012, okkplay processes your personal data on the following legal bases:
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent for essential processing (such as KYC verification) may result in restrictions on your account.
okkplay does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting providers, fraud detection services, and customer support platform operators. All service providers are contractually bound to process your data only as instructed by okkplay and to maintain appropriate security standards.
We may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of okkplay, its players, or the public.
In the event of a merger, acquisition, or sale of all or part of okkplay's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
We may share your data with third parties in any other circumstances where you have provided explicit, informed consent to such sharing.
Important: okkplay never shares your personal data with third-party advertisers, data brokers, or marketing networks. Your data is not used for targeted advertising on external platforms.
okkplay uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. A cookie is a small text file stored on your device when you visit the Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, enable secure transactions, prevent fraud | Session |
| Functional | Remember your language, game preferences, and display settings | Up to 1 year |
| Analytics | Understand how players use the Platform to improve performance | Up to 2 years |
| Security | Detect suspicious login attempts and protect account integrity | Session |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling essential cookies may affect the functionality of the Platform, including your ability to log in and play games.
okkplay does not use third-party advertising cookies or cross-site tracking technologies for behavioral advertising purposes.
okkplay retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | PAGCOR / AML legal requirement |
| KYC documents | 5 years after account closure | AML / CTF legal requirement |
| Financial transaction records | 5 years after transaction date | Tax and AML legal requirement |
| Customer support records | 3 years after resolution | Legitimate interest / legal claims |
| Technical / usage logs | 12 months | Security and fraud prevention |
| Marketing preferences | Until consent withdrawn | Consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual. Anonymized data may be retained indefinitely for statistical and analytical purposes.
okkplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Responsibility: While okkplay takes every reasonable precaution to protect your data, no internet transmission is 100% secure. You are responsible for keeping your okkplay login credentials confidential. Never share your password with anyone, including okkplay staff — we will never ask for your password.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okkplay will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay in accordance with the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by okkplay:
How to Exercise Your Rights: To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.
Please note that certain rights may be limited where processing is required for compliance with legal obligations, the exercise of legal claims, or the protection of the rights of others. We will always explain the basis for any limitation when responding to your request.
The okkplay Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law and PAGCOR regulations governing online gambling. okkplay does not knowingly collect personal data from individuals under the age of 21.
During registration, all users are required to confirm their date of birth and submit to mandatory age verification. Accounts where age verification reveals the account holder to be under 21 years of age will be immediately suspended, all funds returned, and all personal data associated with the account deleted in accordance with our data retention policy.
If you believe a minor has registered an okkplay account, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports promptly.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. okkplay supports the responsible use of such tools as part of our broader commitment to player protection.
okkplay primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and KYC verification platforms — may process data in other jurisdictions.
Where personal data is transferred outside the Philippines, okkplay ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:
You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer.
The okkplay Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or regulatory authority websites. This Privacy Policy applies only to the okkplay Platform and does not cover the privacy practices of any third-party websites.
okkplay is not responsible for the content, privacy policies, or data handling practices of any third-party websites. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.
okkplay reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes, we will:
Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must cease using the Platform and may request account closure by contacting our support team.
We recommend bookmarking this page and reviewing it periodically. All previous versions of this Privacy Policy are available upon request from our Data Protection Officer.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way okkplay handles your personal data, please contact our Data Protection Officer through the following channels:
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Registered Address: okkplay operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Our data processing activities are conducted in compliance with both PAGCOR requirements and the Data Privacy Act of 2012 as administered by the National Privacy Commission.
Now that you've read our Privacy Policy, you know exactly how we protect your personal information. Join thousands of Filipino players who trust okkplay for a secure, fair, and entertaining online casino experience.
21+ only. Please gamble responsibly. PAGCOR regulated. Terms and Conditions apply.